Chaithanya Eye Hospital & Research Institute – Hospital – Kottayam – Kerala Contact Number, Reviews

Thankamma Babu 23 months ago

My first visit to this chaithanya eye hospital kottayam center. First step inside made me feel different world of ophthalmology.Nice hospital with co-operative staff equipped with latest technologies.the diagnosis was good.
Good place to get your eyes treated and gain confirmation if you go for a routine checkup at times. There are more facilities…there is very good reception staff they can manage all front office work very fastly . optometrists examine the eyes carefully.Nursing staffs manage other work’s in the doctors room as well as in the nursing station. The pharmacy which contain all medicines for eye diseases.I highly recommend the optical shop at this hospital. In addition to the large assortment of brands, it was extra special to have so much help and care from the knowledgeable staff.

I can recommend this hospital if needed in future.

Thank you all for helping me to get rid of my eye problem forever.

Jacob Tharakan Chacko 37 months ago

Don’t actually find ways to grade it holistically. Can’t say I liked it or can’t say I disliked it. But essentially the experience has ben disheartening not disappointing.
While there could be many who find the hospital good very good or excellent I would rate it based on my personal experience over two consecutive days.
Let me explain. One goes to a private or corporate hospital for better patient engagement care and management.
To Start with, parking can be a problem. But it’s manageable.
The guy at the door is brilliant. Courteous efficient and seems to wear many hats. So don’t fret if he’s Not there. Maybe he has gone wheeling a patient.
The problem was with the reception. With three or four executives seated one expected efficiency. But they made me feel as though they were doing me a favour. It took me about 25 mins for the unfriendly curt and impolite lady at the counter to register the patient whom I carried. Just couldn’t digest her behaviour.

The doctor was good. She explained the medical condition to us in her own way. Though she sounded very impersonal, I suppose professionals can choose their way. Maybe she didn’t like my asking questions. I have NO reasons to complain. I feel it’s ok to ask. In fact, patients must ask all the questions they feel they should ask.

Another issue that put me off was tne sense of holding back information. Also I felt we were being goaded into the facility to order the glasses from within. If that’s a marketing strategy, it’s pretty bad strategy. Adminstration must seek to reform it. Having studied human behaviour from close range, I think the hospital is doing itself a disservice not seeming to share.

I am in two minds about utilising the hospital for myself again.
Hope the administration ACTUALLY reads it rather than outsourcing reading comments and does something about it.

Ajish Jacob 14 months ago

Visiting for the very first time.
Staffs and doctors are friendly and supportive.
Had to wait for 2 hours to see the doctor.

Tea/snack counter available.
Ample parking space.
Wheel chair accessible entrance

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